This process is led by our associate, Russ Hanson
To succeed in today’s rapidly changing, customer-focused economy, work that has traditionally been organized around tasks and functions must increasingly be structured around processes and systems.
Business Process Improvement is a methodology for examining your existing process(es) and designing a more effective approach to meet your business or organizational goals. BPI can range from analysis and improvement of an existing process all the way to radical reinvention of a major business segment to achieve dramatic changes in the way work is accomplished. It can be applied equally by private, not-for-profit and public sector organizations to achieve quantum leaps in performance.
We offer two solutions, depending upon your requirements:
- Customized Consulting and Facilitation This will focus around your particular business process or multiple connected processes. Our consultant will lead your group through a proven approach, adjusted to meet your particular needs.
- Analysis of existing business processes to identify areas of greatest need.
- Development of strategies and plans for conducting a process improvement project.
- Facilitating cross-functional teams through a complete life cycle of the improvement process.
- Establishing appropriate metrics to measure process improvements and assess project success.
- Creating process management capabilities to assure that the new process takes hold and is effectively maintained over time.
- Process Improvement Workshop Your participants not only learn how to carry out a complete process improvement project but also begin work on enhancing a specific process in your department or organization. They will apply a four-phase model of process improvement and management:
- Process Identification
- Process Analysis
- Process Improvement
- Process Management
Participants will learn how to:
- Look at their organization as an interconnected system of business processes
- Link process improvement activities to critical business needs
- Establish a process improvement team, with goals, a charter, and a project plan
- Create relationship and process maps to analyze existing systems and optimize ways of operating
- Identify the common sources of process errors and inefficiencies
- Identify disconnects in the current process
- Develop meaningful performance measures for process operations
- Apply the tools of process mapping and analysis to an existing business process
- Establish process management structures to assure performance is sustained and improvement continues
(Note: This workshop is conducted in-house in your organization. It is not offered in a public seminar format.)
Those in your organization who will particularly benefit from it are:
- Business executives
- Department managers
- Reengineering teams
- Organization design /development specialists
- Quality managers
- Process improvement teams
- Cross-functional teams